Forum Discussion

SiaJ's avatar
SiaJ
Community Member
3 years ago

1-2 year old files (Storyline 360 desktop app) not supported - Error in uploading to review 360 and opening in Storyline 360

Hi,

I'm not able to upload any of my 1-2 year old .story and SCORM files on Review 360 or open them on Storyline 360 desktop app. Everytime I try, an error message pops up saying that this file type is not supported.

Please help me out as those files are really important and I need to continue work on those.

Thanks!

Review 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Sia, 

    Thanks for reaching out! 

    SCORM files cannot be manually uploaded to Review 360. You have to publish project files in a specific format in order to be able to manually upload them there. Here's how: 

    Regarding the error messages that you are getting whenever you try to open the .story files in Storyline 360, these could possibly indicate some form of data corruption. You can reach out to our support team by opening a case and sharing your .story project files there so we can take a closer look at them. 

    Looking forward to hearing from you!

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