Forum Discussion

CindyRoss-fc1e9's avatar
CindyRoss-fc1e9
Community Member
5 years ago

360 crashes on version [V3.38.21861.0] cut/copy & media library inserting

Using latest version V3.38.21861.0. After update 360 keeps crashing with doing the simplest of task. For instance, just moving images in the timeline, it crashed. Saving it crashed. Trying to replac...
storyline 360
LayneBarber's avatar
LayneBarber
Community Member
5 years ago

The content library won't open.  I've done the repair a couple of times.... I have turned off or uninstalled anything that I thought might be creating a conflict... still nothing.. I didn't think that it would be inherent in SL, but having looked over the last couple hours of comments, I am thinking that is so.... I might consider un-installing this version (3.38.21861.0) and try the previous various of March 3 to see if things change.... 

 

KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hi Layne!

I shared your updates with Chester, as we try to figure out what may be going on. Thanks for continuing to reach out, and I'll continue to follow your case!

  • LayneBarber's avatar
    LayneBarber
    Community Member
    5 years ago

    <!doctype html>






    Thanks Katie for your quick reply.  I have been working with Chester and today applied his suggestions and reinstalled the updated SL 360... Once installed, I opened the application, and was able to insert characters, icons, illustrations and pictures... video too.... 





    Thanks for your patient help and assistance... 

    • VinceScoma's avatar
      VinceScoma
      Community Member
      5 years ago

      Hi Layne,

      I am glad to hear that Chester was able to help.

      Please let us know if you have any questions. We are happy to help!