Forum Discussion

CindyRoss-fc1e9's avatar
CindyRoss-fc1e9
Community Member
5 years ago

360 crashes on version [V3.38.21861.0] cut/copy & media library inserting

Using latest version V3.38.21861.0. After update 360 keeps crashing with doing the simplest of task. For instance, just moving images in the timeline, it crashed. Saving it crashed. Trying to replac...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hi Layne!

I shared your updates with Chester, as we try to figure out what may be going on. Thanks for continuing to reach out, and I'll continue to follow your case!

LayneBarber's avatar
LayneBarber
Community Member
5 years ago

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Thanks Katie for your quick reply.  I have been working with Chester and today applied his suggestions and reinstalled the updated SL 360... Once installed, I opened the application, and was able to insert characters, icons, illustrations and pictures... video too.... 





Thanks for your patient help and assistance... 

  • VinceScoma's avatar
    VinceScoma
    Community Member
    5 years ago

    Hi Layne,

    I am glad to hear that Chester was able to help.

    Please let us know if you have any questions. We are happy to help!