Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hello Dario,
Sorry to hear that you've run into an issue with this as well.
I wanted to share the latest from my colleague Ashley that was shared here:
Thanks for reaching out here - and we'll let folks know here once we have some additional info.
In the meantime, some things that you can check into:
- Use the latest updates of Chrome and Storyline 360
- If you're using images or screen recordings, follow the best practices outlined here for best results (and here for screen recordings)
- Look at using another browser such as Firefox, Internet Explorer or Safari.
I understand the frustration and concern, and our team is actively investigating fixes and solutions for this issue. We'll let you know as soon as we can!
Hello! For me, this has nothing to do with the browser. I do not even have to publish it to have this effect. This happens to me while I am in preview mode. It also happens when I publish. It makes it difficult for our employees as well as customers to watch, as well as causing headaches. This is a huge issue. I have yet to receive any updates from anyone in customer support about the ticket I submitted. 95% of my work is screen recordings. Very disappointing.