Forum Discussion

MelissaMcKin966's avatar
MelissaMcKin966
Community Member
9 years ago

360 Issues: Issue #2 Blurry Screen Recordings

Hello! I am having issues with my recordings being blurry. Here is the scoop: They are records as slides, not a video  They  look fine, until I make a change to something, example: editing the...
storyline 360
AlyssaGomez's avatar
AlyssaGomez
Staff
8 years ago

Thanks for sharing your case number with me, Dario. I see that you worked with Chino, and he identified this bug in Storyline 360:

When previewing a screen recording inserted as View Mode Steps, you will first see a blurry/dark static image, then the image will appear correctly when the video of the step plays. 

Our team is digging into this issue to find out what could be causing it and how we can resolve it. As soon as a fix is released, we'll share the good news here!

DarioDabbicco's avatar
DarioDabbicco
Community Member
8 years ago

Thank you Alyssa, this is not a 100% complete description of what happens: The bug appears not only in preview mode, but also in the output. Moreover, it appears in all screencasting modes (try mode, view mode, etc.).

The glitch is very peculiar going from a blurry/dark mode (when the capture is in motion) to a nitid image (when the capture is still). Let me know if I can be useful in fixing this bug, I know first-hand that is bothering a lot of developers!