Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hey James - a few things I have learned:
-Make certain that the story resolution and aspect ratio and the setting you choose to record your screen with match exactly. Then shrink the window you want to record to fit within that.
-Use the older, "Classic player" it integrates with flash on Internet Explorer best... apparently there is a glitch with the new modern player
-Just because your preview looks blurry does not mean it won't look great when loaded onto your LMS... my screen grabs are blurry in the preview but crisp when the user sees them.
Cheers!
Thanks Bryan.
- Matching the story resolution and aspect ratio...check!
- Using the classic player and IE...nope, can't force users to IE. All data points to Chrome being the most popular. Must work on Chrome. Luckily, this doesn't have an impact in my case.
- The 3rd point you made was important...very true! My preview and published files looked blurry locally, but they did turn out crisp when in LMS.
I am glad the tips helped, I wish I could get our company to chrome, but we are stuck in IE due to other software glitches...
Hi Bryan,
Thanks for sharing your insight on this issue. I did want to ask about what glitch you were running into with the Modern player? Keep in mind, it's HTML5 only, and it should work on IE11 without Flash.
Let me know if you need help on something specific, and I can always connect you with our Support Team to work one on one.
Mine glitches too. I noticed since an upgrade. It appears to have to do with timing. Example: if I have 3 slides the end of slide one will show information that begins on slide 2. The end of slide 2 shows information that starts on slide 3. It is a huge pain in the rear. The transition from one slide to the other is junky and not smooth at all. The only way to fix it is to fine tune each slide and even then it may not work. It is horrible!
Melissa McKinney, Curriculum Specialist
eMDs | Health Solutions for Health Patients and Healthy Practices
T: 512.767.6190
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Hi Melissa,
I wanted to confirm, are you using Storyline 3 or Storyline 360? Do you know what update you're on? Also, it sounds like you're only seeing this in the HTML5 output but is it the same across browsers too? I know we have some similar reports, but I want to confirm your setup to update my team on this and the continued struggles authors are having.
Lastly, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi Ashley - it seems (Melissa echoes below) that the modern player, while beautiful, does not yield clean screen recordings. In working with Chino in your support department it seems that there are lots of issues with the modern player. Too bad it was released without proper testing - I would prefer to use it, but not at the expense of screen resolution quality.
