Forum Discussion
360 Issues: Issue #2 Blurry Screen Recordings
Hi Bryan,
Thanks for sharing your insight on this issue. I did want to ask about what glitch you were running into with the Modern player? Keep in mind, it's HTML5 only, and it should work on IE11 without Flash.
Let me know if you need help on something specific, and I can always connect you with our Support Team to work one on one.
Mine glitches too. I noticed since an upgrade. It appears to have to do with timing. Example: if I have 3 slides the end of slide one will show information that begins on slide 2. The end of slide 2 shows information that starts on slide 3. It is a huge pain in the rear. The transition from one slide to the other is junky and not smooth at all. The only way to fix it is to fine tune each slide and even then it may not work. It is horrible!
Melissa McKinney, Curriculum Specialist
eMDs | Health Solutions for Health Patients and Healthy Practices
T: 512.767.6190
E: mmckinney@emds.com
W: www.emds.com
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Hi Melissa,
I wanted to confirm, are you using Storyline 3 or Storyline 360? Do you know what update you're on? Also, it sounds like you're only seeing this in the HTML5 output but is it the same across browsers too? I know we have some similar reports, but I want to confirm your setup to update my team on this and the continued struggles authors are having.
Lastly, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hello!
I am on 360 an on the latest update. Yes we are only creating in HTML at this point because of the whole flash player thing. It happens to every screen recording I create. Browser makes no difference. It happens when I just review the scene. It doesn't have to be published to see the issues. Very frustrating and time consuming. It makes our work look like junk. We get a lot of complaints about the blurriness from our customers. The other issue, no one has complained about but it makes our work look awful.
Melissa McKinney
************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been checked for viruses with Microsoft Exchange Online Protection . In addition, eMDs, Inc. strongly discourages sending any form of confidential patient information as defined by HIPAA in the form of text, screen shots, or other formats via email messages. **************************************************************