Forum Discussion

MelissaMcKin966's avatar
MelissaMcKin966
Community Member
9 years ago

360 Issues: Issue #2 Blurry Screen Recordings

Hello! I am having issues with my recordings being blurry. Here is the scoop: They are records as slides, not a video  They  look fine, until I make a change to something, example: editing the...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Hi Jenny,

Thanks for popping in to share what you are running into with your project.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

  • JennyRoberts-67's avatar
    JennyRoberts-67
    Community Member
    7 years ago

    Hi Leslie
    Thanks for getting in touch. I had deleted the file, but fortunately it was still in my Recycle Bin. I had to switch to Camtasia to complete this job.

    I've submitted the file for you to look at - 01910839

    Kind regards

    Jenny Roberts
    Learning Services Officer
    SW Learning On-Line (SW-LOL) | People and Culture
    South West Hospital and Health Service | Queensland Government
    197-234 McDowall Street | Roma | Qld 4455
    T: 0404 058 440
    E: SWHHS