Forum Discussion

MelissaMcKin966's avatar
MelissaMcKin966
Community Member
9 years ago

360 Issues: Issue #2 Blurry Screen Recordings

Hello! I am having issues with my recordings being blurry. Here is the scoop: They are records as slides, not a video  They  look fine, until I make a change to something, example: editing the...
storyline 360
SarahKeis-8d9d8's avatar
SarahKeis-8d9d8
Community Member
6 years ago

This is is happening to us as well. We captured a demonstration as slides that we edited and published as 1080p MP.4 video .When playing, the screen goes in and out of focus with the mouse clicks rendering the output unusable.  I have tried various quality settings and the same happens when published to the web. We have updated the software.

Is there a fix to this issue?

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Sarah,

    Oh no! I am sorry to hear that you are experiencing this blurry issue as well. May I ask what version of Storyline you are running? We did release a fix for this issue in Update 35. You can find out which version you are in Storyline by clicking on the Help tab, and then clicking on About Storyline: 

     

    If you are on the most current version of Storyline and still see this issue, please let us know! 

     

    • SarahKeis-8d9d8's avatar
      SarahKeis-8d9d8
      Community Member
      6 years ago

      Thanks, I note the update appeared after I posted and indeed this has resolved the issue.

      Much appreciated