Forum Discussion

AndrewPulford-b's avatar
AndrewPulford-b
Community Member
2 years ago
Solved

360 Review not allowing external reviewer comments

Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks  
Review 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hello everyone, 🎉

    Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.

    Let us know if you still have issues, and we’ll work closely with you.

Saurabh's avatar
Saurabh
Community Member
12 months ago

Hi Eric, 

We are having the same issue, we are not able to add any comments. 

JoseTansengco's avatar
JoseTansengco
Staff
12 months ago

Hi Saurabh,

Happy to help!

Since we no longer see other users reporting this issue, would you mind sharing a quick Peek 360 recording of the behavior you're experiencing to help us understand what's happening? 

Also, I'd like to ask if you know if this is happening to all of your Review 360 courses. And, is your course configured to allow comments from users without Articulate IDs?

Feel free to open a case with our support team here if you prefer to connect with a support engineer who can help troubleshoot the issue privately!