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AndrewRunkle's avatar
AndrewRunkle
Community Member
9 years ago
Solved

64-Bit Storyline 360

Is there a way to access a 64-bit version of Storyline 360? I noticed what I have installed through the 360 suite is only 32-bit and I'm finding that I may be reaching a ceiling with performance whi...
storyline 360
RenGomez's avatar
RenGomez
Staff
6 years ago

Hi Travis,

Thanks for reaching out and sharing your feedback.

A 64-bit version of Storyline 360 is still on our roadmap, but our team has been working on performance improvements to the memory and speed with the 32-bit version. We’ve also enhanced the UI since accessibility has been our key focus. 

Since you're running into issues doing basic actions, do you know if this is file specific, or is this happening across the board? You're welcome to connect with a support engineer anytime to share your file so we can take a more in-depth look and provide some help!

  • TravisSlusser's avatar
    TravisSlusser
    Community Member
    6 years ago

    It is happening across the board. I have discussed this with fellow 360 users and it is unanimous that those with 32-bit machines (regardless of computer specs) encounter far less errors/lag/overall program sluggishness than those who have powerful 64-bit machines. It is just unfortunate that programs like After Effects and Blender run as smooth as can be....and Storyline functions as though it is running up hill with 300lbs on its back. Hopefully Articulate addresses these issues. 

    • RobPuricelli's avatar
      RobPuricelli
      Community Member
      6 years ago
      Travis Slusser

      It is happening across the board. I have discussed this with fellow 360 users and it is unanimous that those with 32-bit machines (regardless of computer specs) encounter far less errors/lag/overall program sluggishness than those who have powerful 64-bit machines. It is just unfortunate that programs like After Effects and Blender run as smooth as can be....and Storyline functions as though it is running up hill with 300lbs on its back. Hopefully Articulate addresses these issues. 

      I have to say that I'm having a very similar experience to Travis. Last year I managed to persuade my boss to sign off on a powerful desktop unit specifically to handle more CPU intensive workloads such as video renders. Storyline 360 was already a bit quirky on my 64-bit laptop but never intrusively so. When my Xeon-based desktop arrived with a 32GB RAM and fast SSD's, I figured Storyline would fly. Instead it feels more like it is plummeting earthward.

      I have raised these issues directly with Articulate's CTO, who I met a couple of years back at a roadshow, and was told that a 64-bit version was some way down the list of priorities. This didn't fill me with confidence and if Articulate's priorities are performance improvements, I would suggest this is a significant candidate for those efforts.

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Storyline 360","id":"message:841785","revisionNum":1,"repliesCount":118,"author":{"__ref":"User:user:547297"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:841785"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:841785"},"body@stripHtml({\"truncateLength\":200})":" Is there a way to access a 64-bit version of Storyline 360? I noticed what I have installed through the 360 suite is only 32-bit and I'm finding that I may be reaching a ceiling with performance whi...","body@stringLength":"547","rawBody":"

Is there a way to access a 64-bit version of Storyline 360? I noticed what I have installed through the 360 suite is only 32-bit and I'm finding that I may be reaching a ceiling with performance while developing my courses. I click on pretty much anything in the app and have to wait a full second before Storyline 360 responds. This has slowed my production down significantly. I was wondering if there's a way to get a 64-bit version or if anyone is having a similar issue.

Thanks

","kudosSumWeight":0,"postTime":"2016-12-15T23:05:21.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:841785_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":191},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Is there a way to access a 64-bit version of Storyline 360? I noticed what I have installed through the 360 suite is only 32-bit and I'm finding that I may be reaching a ceiling with performance while developing my courses. I click on pretty much anything in the app and have to wait a full second before Storyline 360 responds. This has slowed my production down significantly. I was wondering if there's a way to get a 64-bit version or if anyone is having a similar issue.

Thanks

"},"Conversation:conversation:841785":{"__typename":"Conversation","id":"conversation:841785","solved":true,"topic":{"__ref":"ForumTopicMessage:message:841785"},"lastPostingActivityTime":"2023-12-06T12:44:05.000-08:00","lastPostTime":"2023-12-06T12:44:05.000-08:00","unreadReplyCount":118,"isSubscribed":false},"ModerationData:moderation_data:841785":{"__typename":"ModerationData","id":"moderation_data:841785","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:841785_1":{"__typename":"Revision","id":"revision:841785_1","lastEditTime":"2016-12-15T23:05:21.000-08:00"},"ForumReplyMessage:message:841823":{"__typename":"ForumReplyMessage","id":"message:841823","conversation":{"__ref":"Conversation:conversation:841785"},"author":{"__ref":"User:user:1261940"},"revisionNum":1,"uid":841823,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: 64-Bit Storyline 360","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:841823"},"parent":{"__ref":"ForumTopicMessage:message:841785"},"body":"

Hi Travis,

\n

Thanks for reaching out and sharing your feedback.

\n

A 64-bit version of Storyline 360 is still on our roadmap, but our team has been working on performance improvements to the memory and speed with the 32-bit version. We’ve also enhanced the UI since accessibility has been our key focus. 

\n

Since you're running into issues doing basic actions, do you know if this is file specific, or is this happening across the board? You're welcome to connect with a support engineer anytime to share your file so we can take a more in-depth look and provide some help!

","body@stringLength":"788","rawBody":"

Hi Travis,

\n

Thanks for reaching out and sharing your feedback.

\n

A 64-bit version of Storyline 360 is still on our roadmap, but our team has been working on performance improvements to the memory and speed with the 32-bit version. We’ve also enhanced the UI since accessibility has been our key focus. 

\n

Since you're running into issues doing basic actions, do you know if this is file specific, or is this happening across the board? You're welcome to connect with a support engineer anytime to share your file so we can take a more in-depth look and provide some help!

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Hi Everyone!

\n

Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!

\n

To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.

\n

This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.

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64-Bit Storyline 360","moderationData":{"__ref":"ModerationData:moderation_data:841824"},"body":"

It is happening across the board. I have discussed this with fellow 360 users and it is unanimous that those with 32-bit machines (regardless of computer specs) encounter far less errors/lag/overall program sluggishness than those who have powerful 64-bit machines. It is just unfortunate that programs like After Effects and Blender run as smooth as can be....and Storyline functions as though it is running up hill with 300lbs on its back. Hopefully Articulate addresses these issues. 

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\n
Travis Slusser\n
\n

It is happening across the board. I have discussed this with fellow 360 users and it is unanimous that those with 32-bit machines (regardless of computer specs) encounter far less errors/lag/overall program sluggishness than those who have powerful 64-bit machines. It is just unfortunate that programs like After Effects and Blender run as smooth as can be....and Storyline functions as though it is running up hill with 300lbs on its back. Hopefully Articulate addresses these issues. 

\n
\n
\n
\n

I have to say that I'm having a very similar experience to Travis. Last year I managed to persuade my boss to sign off on a powerful desktop unit specifically to handle more CPU intensive workloads such as video renders. Storyline 360 was already a bit quirky on my 64-bit laptop but never intrusively so. When my Xeon-based desktop arrived with a 32GB RAM and fast SSD's, I figured Storyline would fly. Instead it feels more like it is plummeting earthward.

I have raised these issues directly with Articulate's CTO, who I met a couple of years back at a roadshow, and was told that a 64-bit version was some way down the list of priorities. This didn't fill me with confidence and if Articulate's priorities are performance improvements, I would suggest this is a significant candidate for those efforts.

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