Forum Discussion
A module that basically went poof and disappeared
Hi,
My client is working on a project and, after publishing one of her modules in Rise, it seems to have completely disappeared. It’s not in the Deleted folder (it’s been three days, so it should still be visible there), and it’s not in any shared folders. She also didn’t transfer ownership to anyone else. We’ve checked everywhere, and at this point she only has the SCORM version of the module.
Has anyone else experienced a similar issue recently?
Thank in advance for your help
Elodie
4 Replies
Hi ELISACADEMY!
Sorry to hear your colleague is having trouble locating a Rise 360 course from their dashboard. That is definitely strange behavior!
Thanks for sharing the troubleshooting steps you've already tried. I've opened a support case on your behalf, so our support engineers can have a closer look at this issue.
You're in excellent hands working with them, and they should be following up with you shortly!
Hi Steven, thanks a lot! Hopefully we’ll track down the missing module.
Do you need my client’s account information? It’s different from the one I’m currently using (same company, but a different account).
Hi ELISACADEMY!
It looks like my colleague, Robert, already reached out by email to gather a bit more info. You’re in good hands!
When you get a moment, go ahead and reply to that email so we can keep the conversation in one place.
Let us know if you need anything else in the meantime.
