Absolutely can not record the screen correctly

Hi Cheryl,

I am finding similar issues where all I get is a screen shot when I record any screen movement.

The screen shot sometimes has a mouse movement on it (not mine) and is always the same it comes from the top left and makes an arc to the centre of the screen and stops and that is it! 

I did get one animated example in which it created multiple screens and recorded my mouse movements but I cannot recreate this any more!

Like Todd I have wasted far too much time on this and will build it from scratch as a click on the hotspot demo as at least I know that  works! 

A real shame as the medium was perfect for what I needed the learner to do and transfer knowledge via.

I was not sure if it was because I run 4 monitors but just using my laptop still did not work

If Articulate could look at this I would seriously appreciate it as it cannot be right