Forum Discussion

CherylElliott-7's avatar
CherylElliott-7
Community Member
7 years ago

Absolutely can not record the screen correctly

I'm on day two trying to get this right in Storyline and starting to get very frustrated. I'm trying to make a step by step software recording. I have 3 monitors, all set to 100%, I have tried every...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hello Amerjit!

Are you recording on a virtual machine like Parallels, VMware, or Apple Bootcamp? It sounds like a recent change is causing this snag.

I encourage you to connect with our Support Engineers so that we can help with exact troubleshooting steps. 

AmerjitNijjar's avatar
AmerjitNijjar
Community Member
6 years ago

Hi

Thanks for getting back to me so quickly.

I am using a laptop with two additional screens, if that answers your question.
As an easy/quick fix, I changed my screen size to 100% on all three screens, but my laptop screen is now quite small, so if that could be changed and it still work, that would be great.

Thanks

Amerjit Kaur Nijjar
IT Systems and Training Implementation Officer
(Currently WFH)
Mobile: 07985882487

Website: www.bsmhft.nhs.uk Training Website: http://connect/icttraining
Systems Training Mailbox: bsmhft.SystemsTrainingTeam@nhs.net

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    6 years ago

    Hi Amerjit!

    I'm glad you found a workaround! It would be helpful to see what the display looks like on your end. Would you mind sharing a screenshot with us?