Forum Discussion
Accessibility shortcuts not working
Hello,
Per this article:
https://articulate.com/support/article/Storyline-360-Accessible-Player-Controls
it says the buttons work no matter where the keyboard focus is currently located in the course. However, they don't seem to be working at all:
Ctrl+Alt+R Replay slide - what should it do? It doesn't seem to do anything. Is this for video/animation or should it reset the slide to the initial state?
Ctrl+Alt+, (comma) previous slide - doesn't work
Ctrl+Alt+. (period) Next slide - doesn't work
1. I tried these with and without NVDA and these buttons don't seem to do anything. Is there something I'm missing?
2. I also tried creating my own hot keys (right/left arrow) for Prev/Next, and they only work when not using accessible keys. Is this standard?
Thanks,
Frances
9 Replies
Hi Frances!
I'm happy to help! Here's a two-minute video of the keyboard shortcuts behavior.
You don't need to have a screen reader running when using keyboard shortcuts, as the shortcuts will work without a screen reader. If you're interested in creating your own hotkeys, you'll want to use the trigger in Storyline; when user presses a key.
Here's a screenshot of a sample trigger.
If you see different behavior on your end, would you mind sharing which browser you are using? It would also be helpful to know if you're using a Mac or Windows computer.
Hi, yes I created my own hotkeys using a trigger as you have described. It is my understanding that a screen reader will override the key commands using their own key commands (which makes sense). However, I was anticipating the key commands I mentioned above to work without a screen reader - but they don't work in any situation. I'm using a Windows computer. I tried this using the Chrome browser.
Hi Frances!
The keyboard shortcuts should work with or without a screen reader. Thank you for sharing which computer and browser you're using. Have you tried using Firefox or Edge to see if that makes a difference?
I really appreciate your help in troubleshooting this issue, Frances!
Hello,
I just tried Edge and Internet Explorer - doesn't work there either. Interestingly though, I discovered that hyperlinks from text don't work in IE, but they do in Edge and Chrome. Sigh....
Hi Frances!
Sorry for the trouble! If you'd like us to test your file on our end, we're happy to do so. You can upload the .story file privately in a support case.
Hello..you already have the file there.
Hello Canadian!
Apologies, but I'm not sure which file you're referring to. Can you share more details? Did you try attaching a file? I'm staying tuned for your response, and we'll go from there!
file enclosed
Hey there, Frances!
It looks like you replied by email, and your attachment didn’t make it. Feel free to use the Add Attachment button in the discussion!
