Forum Discussion
Accessing Your Content
Hello! So I am on a trial subscription of Articulate 360 and trying to watch videos from your Articulate 360 Learning and I keep getting the error " The media could not be loaded, either because the server failed or because the format is not supported". From a quick Google search it seems this is a common error message that your user community experiences so what is the solution since you seem to have the same issue. This does not give me a tons of trust in the tool or to purchase a license if you also experience the same issue.
Hi Heather,
Welcome to the Rise forums.
On which page where you have this issue?
Was it this page? https://training.articulate.com/videos
Here are some suggestions that may help resolve the issue:
https://www.makeuseof.com/fix-media-could-not-be-loaded-chrome/
Hi Heather!
It sounds like you may be seeing this error when viewing Rise 360 Real Content courses. We'd love to help you resolve this. I've opened a case on your behalf, and you'll hear from the team soon!
