Forum Discussion

VanceHouseworth's avatar
VanceHouseworth
Community Member
2 years ago

Action Fine Tuning Issue with Win11

My company recently updated my PC to Win11.  I followed the instructions to delete and re-install Storyline3.  Now when I try to use the Action Fine Tuning tool for screen recordings that were done ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Vance, Renee, and Jessica!

    I have some great news to share. We just released another update for Storyline 360!

    One fix we’ve included in Build 3.79.30921.0:

    Storyline 360 could crash when fine-tuning screen recordings.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here, and please let me know if you need additional help!

VanceHouseworth's avatar
VanceHouseworth
Community Member

Thanks for the response, Eric.  The steps provided did not fix my issue.  I have opened a Support Case.  

Also, I found out today that i am unable to import slides that I created using Windows11 into a project that I had started when i was using Windows10.  Would that be a new support case?

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Vance!

Sorry to hear you are still experiencing issues with the Action Fine Tuning tool. Great call on opening a support case. I see that you've been working one on one with my colleague Rowie. You're in excellent hands!

I'll update your case with the feedback you shared about the inability to import slides as well.

We'll continue this conversation over in your support case!

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