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BarryHollembeak's avatar
BarryHollembeak
Community Member
4 years ago

Adding condition to trigger causing SL360 to crash

I am trying to add a condition to a button trigger that requires two of the four responses are selected. When I select the + if pulldown and then select the "Object" tab, the program crashes and I g...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

LindaDavis-3d5a's avatar
LindaDavis-3d5a
Community Member
3 years ago

This has been happening to me as well, for months, and it's just insanely frustrating. I'm having to code work-arounds because it happens. Every. Single. Time. I'm in version 3.53.25436.0. I don't have admin rights on my corporate PC to uninstall/reinstall as part of your debugging - is there a solution in place yet? I'm using Windows 10 and am accessing files on my local C:. Has this been resolved in a later version than the one I have loaded? 

  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    3 years ago

    Hello Linda!

    I understand how that would be frustrating! We are currently on Storyline 360 (Build 3.57.26476.0), so the first step is to update to the latest version of Storyline 360.

    If you're still seeing this in the latest version, we'll need to bring in our Support Engineers for additional troubleshooting. You can reach their team directly in a support case.

    • LindaDavis-3d5a's avatar
      LindaDavis-3d5a
      Community Member
      3 years ago

      Hi Lauren. Thanks for the reply. I updated Articulate360 last week, and my SL360 is now sitting on 3.57.26407.0 - and the error persists. I will contact our tech support desk to see if they can push the update (there is a lengthy vetting process here, so it may not be "approved" yet). Thanks for the help! Linda

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