Forum Discussion
After completing course then returning to it, pages go blank (Firefox)
We have created multiple courses in Rise and posted them to our LMS. During testing, after completing the courses, if we go back into the courses, non-text elements tend to load slowly, and if we sc...
Hi folks,
I am sorry to hear that your learners get a blank page when they revisit a completed course in Firefox. I recommend the following troubleshooting steps:
- Ensure that their device and browser are fully updated.
- Clear their browser's cache.
- Restart the device.
You can also test the course with SCORM Cloud, the industry-standard testing engine. If the issue doesn't occur in SCORM Cloud, the issue could be with your LMS. I recommend reaching out to your LMS support team for help.
If the issue also occurs in SCORM Cloud, we would love to take a closer look at your course. You can reach our support engineers here.