Forum Discussion

kgalvin1's avatar
kgalvin1
Community Member
16 days ago

AI Assistant Can No Longer Upscale Images?

Hi there,

I'm working on a Storyline project that includes a screen recording that, unfortunately, resulted in blurry images. I was using the AI Assistant last week to upscale the images and was very impressed by the quality of the upscaled images. However, this morning, the AI Assistant is stating that it is unable to upscale images at all (doesn't appear to be related to last week's partial outage - it is claiming it has never had the functionality at all). Was this capability removed over the weekend as part of the outage fix, or could it be an isolated issue?

I've included a screenshot of one of last week's input/outputs, and one of today's.

I appreciate any assistance!

ai assistant
Articulate 360
instructional design
storyline 360

1 Reply

  • KellyAuner's avatar
    KellyAuner
    Staff
    15 days ago

    Hi kgalvin1,

    Thanks for reaching out!

    At the moment, image upscaling isn't available, so what you're seeing is expected. I've passed your feedback along to our product team, and we'd like to take a closer look at your file if you're comfortable sharing it. Since this feature appeared to behave differently for you last week, a copy of the file could help us better understand what happened.

    You can attach it here or share it privately in a support case. Once we've finished troubleshooting, we'll delete the file!