Forum Discussion

JohanneBrune953's avatar
JohanneBrune953
Community Member
2 months ago

AI Text-to-speech edit box disappears (Storyline)

Hello All,

I am trying to use the AI text-to-speech edit box (in Storyline) and it disappears when I click in the advanced settings. It then reappears when I click anywhere else on the screen and then disappears again when I try to modify any of the advanced settings. Has anyone else had this issue?

Thanks,

Johanne

ai assistant
storyline 360

5 Replies

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi JohanneBrune953​!

    Sorry to hear Storyline's AI Text-to-Speech editor is behaving erratically for you!

    I'm happy to help troubleshoot and have some follow-up questions to get us started:

    • Are you working with a locally-stored .story file? Authoring directly off of a network or shared drive may introduce behavior such as this.
    • Regarding hardware, are you using custom display scaling (e.g. 125%, 150%) or multiple monitors? Sometimes Storyline's dialog boxes don't stay pinned correctly with this type of setup. If you are using multiple monitors, try Storyline on your primary display only. 
    • Does the behavior still occur after performing a repair of your Storyline installation?

     

    Looking forward to hearing from you!

  • ThierryEMMANUEL's avatar
    ThierryEMMANUEL
    Community Member
    2 months ago

    If I may add my voice StevenBenassi​ JohanneBrune953​ , I have noticed this myself. In fact, I have managed (so to speak) to reproduce this behavior right now when I move my Storyline window to my second screen (which is larger): when I try to choose another voice, everything disappears except the list of voices. I have to click on the audio in the timeline again. And the second time... everything works fine. Who knows what will happen next time? 😅 But I will remember that this mainly happens on the second screen.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi ThierryEMMANUEL​!

      Thank you for the feedback!

      We understand Storyline 360's UI rendering on secondary, or high-resolution monitors can be improved. We're tracking a feature request to enhance the functionality and I've included your voice in the report.

      We'll be sure to notify you as soon as we have updates to share!

  • HeatherRoss's avatar
    HeatherRoss
    Community Member
    22 days ago

    I am having a similar issue. The AI Edit text icon is greyed out and I cannot use it.  This has been happening on and off, but I am usually able to get it working. However, this time nothing is working, and it is remaining greyed out. I am working on a locally stored .story file, so that is not it, but I'm not sure what is.

    • edeocampo's avatar
      edeocampo
      Staff
      19 days ago

      Hi HeatherRoss,

      I’m sorry to hear you’re encountering issues with the Edit Text option in AI Assistant.

      Let’s first confirm that you’re using the latest version of Storyline 360. You can follow the steps in this article to check for updates.

      If the app is up to date, try restarting it and ensure you're using your primary monitor.

      If you continue to experience issues, please contact our team through a support case. They’ll be happy to continue troubleshooting with you!