Forum Discussion

jlh81's avatar
jlh81
Community Member
2 months ago
Solved

AI Text-to-speech no voices today

None of my courses are allowing me to edit or add text-to-speech.  I was just working on them yesterday and now nothing. My text is gone.  No voices come up in the box.  What's going on?  --  Screens...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 months ago

    Hi Everyone,

    I can confirm that this incident has been resolved. 

    AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. If you're still experiencing issues, please connect with our support team through a support case.

    Again, we apologize for this disruption and thank you for your patience!

LisaRoberts-691's avatar
LisaRoberts-691
Community Member
2 months ago

I submitted a Case for the voiceover missing. The response I got was 

"We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. 

Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. 

As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble."

My case was about no voices appearing. This is an answer to yesterday's issue. So should we expect an answer to today's new issue to be answered tomorrow?