Forum Discussion
AI Text-to-speech no voices today
Hi Everyone,
I can confirm that this incident has been resolved.
AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. If you're still experiencing issues, please connect with our support team through a support case.Again, we apologize for this disruption and thank you for your patience!
Hi Everyone,
We are currently investigating an incident affecting AI Assistant in Storyline and Rise.
Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library.
In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice.
I see that some of you have already connected with our team privately, through support cases. We will share another update as soon as we have more information.
Also, the Articulate Status page is a great way to see the current status of all Articulate services. If you want to stay updated, you can click the Subscribe button in the upper right corner of the status page and receive notifications of any status changes.
Thank you for your patience. We're sorry if this has been slowing you down!
Thank you for your response Steven, I see the voices are back. As you can see these updates are greatly impacting people. It isn't just one offs either, they are regularly happening. Can they not test these changes before rolling them out to users? We don't even have an option not to apply updates, they are happening right away. Many of us have deadlines that these changes are impacting.
You're welcome, LisaRoberts-691. Thank you for following up!
The feedback shared here is directly relayed to our development team, so they understand the impact these issues have on our end users.
I'm so sorry if this has been slowing you down.
Yep. I lost 4-5 hours of work time today.