Forum Discussion

jlh81's avatar
jlh81
Community Member
2 months ago
Solved

AI Text-to-speech no voices today

None of my courses are allowing me to edit or add text-to-speech.  I was just working on them yesterday and now nothing. My text is gone.  No voices come up in the box.  What's going on?  --  Screens...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 months ago

    Hi Everyone,

    I can confirm that this incident has been resolved. 

    AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. If you're still experiencing issues, please connect with our support team through a support case.

    Again, we apologize for this disruption and thank you for your patience!

jlh81's avatar
jlh81
Community Member
2 months ago

I'm going to add a bit more about this.  The Status page:  It does us no good if it just shows us what happened after the fact.  ---  The If we can't rely on the status page to be accurate or updated when the event is happening then it's worthless.  If that page would've showed there was an issue on your side then I wouldn't have submitted an IT ticket at my company this morning and I wouldn't have wasted their time, or my time for that matter.  ---  Actually, the status page not being reliable is worse than not having it at all.  It basically said that the issue was not Articulate, which prompted me to submit the internal ticket to our IT.  That's worse than worthless, that's making things worse.  

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi jlh81​,

Thank you for taking the time to share the honest feedback. I absolutely understand your frustration.

Our goal is for the status page to provide timely and useful information during service disruptions, and to post that information as quickly as possible for our users. There can be short delays between when an issue first occurs and when we've confirmed enough information to post a public update. That doesn't change the impact on customers who are affected during that window, and I appreciate you calling out how that gap hindered your workflow.

To your earlier question, this issue occurred due to our downstream AI service provider and was unrelated to firewall/internal proxy behavior. 

I've shared all of your insights with our management team because it's valuable context for how customers experience incidents in real time. Thank you again for being candid about the challenges this incident created for you.