AI Tutor showing as Currently Unavailable in Course

Thanks everyone for continuing to flag this, and sorry for the radio silence while we've been investigating on our end.

For those of you who reported AI Tutor showing as unavailable, AmandaSchust054, CydWalker_mwh, AlejandroMaya-1, HeidiWoodruff, we're still actively looking into this and wanted to check in directly. Are you still seeing that message today?

TriciaWigmore, thanks for adding your report as well. What you're describing, the toggle reverting to off after you enable it, sounds like it may be a related but distinct issue from the "currently unavailable" message others have seen, so we want to make sure we're tracking it correctly on our end too. A couple of quick questions to help us dig in, are you publishing via Quick Share, an LMS, or both, and does this happen on a brand new course or one you've edited and republished? Also, which browser are you using?

Any updates you can share, even "still broken" or "seems fine now," genuinely help us narrow this down. Appreciate everyone's patience while we get to the bottom of it.