AI Voiceover delay

Hi Marcey-Gaughan​ what is the experience like when you preview locally? Do you hear the first words? If so, this might be a bandwidth issue. I've experienced issues with audio when previewing via Review360. Certain times of the day, down here in Australia, Review 360 can be running really poorly and it can affect the audio/video playback, as you said, skipping the first few words of audio.

Some other things you can try:

• Look at further audio compression. See if you can reduce the quality in the publish setting a little further without compromising too much on the quality. It's a balance you have to get right.
• Something else I have done which has reduced the error is moving the audio to start later in the timeline (1-1.5 seconds in) rather than at the start of the timeline. This has helped me, but is a painful retro fit.

In my experience, our clients networks haven't had the same issues we've seen during review via R360.

If you think this could be the case for you, I just advise my client that it is likely a bandwidth issue with R360 and recommend testing the content playback within their environment. This is the process we have to take, but it has always resulted in the issue being resolved.

One other thing, it could also be your internet speed. Check and ensure you have a good fast connection.

You could also test the content from SCORM Cloud and see how it performs. I've always found this a good stable test.