Forum Discussion
All Rise 360 course content disappeared
I have been working on a course in Rise 360 all week, only to have it revert to basic state with no warning today. There were formerly six lessons; now no lessons at all, and the defined custom color has even disappeared. Articulate Support has been telling me that it must have somehow gotten deleted on my end, but there is nothing in my "Deleted Courses" folder, and Support tells me there is nothing that can be done. Is this possibly true??? I can't believe the software is that glitchy. I may have had the course open in more than one browser tab at once, but according to this discussion from five years ago, that issue was resolved: https://community.articulate.com/discussions/rise-360/several-lessons-disappeared
6 Replies
Hi Cindy! So sorry to hear that your Rise course content disappeared. I see that you've opened case 03138589 with us and that one of our colleagues, John Carlo Sipagan is handling your case. Please feel free to work directly with him.
Thanks Hazel -- There's been no helpful feedback on my case, other than "sorry your course is gone." I'm really struggling with whether I can recommend Rise as an authoring platform for my organization if courses are able to get wiped out based on "browser issues or internet issues" with no input from me.
i created a course in a trial version of Rise. I have now subscribed and the course has now disappeared. Is there any way to recover the course created in the trial version?
Hi Paula,
Is your trial account still active?
Once I subscribed, trial version showed expired.
Sent from Mail for Windows
