Forum Discussion

ShipraJain-0841's avatar
ShipraJain-0841
Community Member
6 years ago

"Allow drag after completion" feature not working after software update

I am facing this issue recently. I have been using the player feature "Allow drag after completion" for my videos in my projects from more than a year but after the recent storyline update , this fe...
storyline 360
ErikAbasciano's avatar
ErikAbasciano
Community Member
6 years ago

Hi Lauren,

Thank you for providing me the info to send over to the Customer Support Engineer team.

They looked into the issue and responded very fast. They were able to replicate the issues I have been having that correspond with this forum. They are going to look into if further but as a workaround right now, going back to version 3.35 is the way to go again.

I do appreciate you keeping us updated along the way and then trying to look into what was going on with my issue after it looked like it was fixed.

It looks to me they are almost there with the fix, sense the allow seekbar does work in 3.40 after the first time its reviewed. The only thing left is to keep that feature enabled when going back or reopening the course to review a training.

Thanks,
Erik

VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Erik,

Thank you for sharing this update with us! I am glad to see that Geovry was able to provide some guidance here. We'll be sure to reach back out with an update on the issue reported as soon as we have more details to share! 

Thank you again for reaching out and letting us know!