Forum Discussion
Allowfullscreen not working in the Rise course export
Hello, we'd like to use Rise for courses having systems training videos. It would be ideal if these could be viewed fullscreen to make sure they're effective. However, even though the 'go fullscreen' button exists and interacts on the video control bar it refuses to play fullscreen. Any ideas if this can be fixed? This is only an issue after exporting, in Preview it works fine. Also it fails for both uploaded videos and embedded videos.
16 Replies
Hi Steven,
Is this connected to the issue you also posted about here?
What export options did you use and where are you hosting the Rise courses? As I said in that other discussion, we'd love to take a look at a course example to understand what you're seeing. You can share a link to the hosted course here, or reach out to our Support Engineers and they'll provide you with directions on sharing the Rise course.
Hi again Ashley, We need them as Scorm 2004 3rd edition. We're marking as completed if course all viewed. We're hosting them on our LMS - a NetDimensions talent suite. I'll mock one up and share. Thanks.
Thanks Steven - would love to see a copy of it, and I'd also test it in SCORM Cloud which is a standard for LMS testing. What browsers are you viewing it in? I saw in your other discussion it looked like you were using an unsupported browser to author the course, so you'll want to check the browser list here.
Hi, I'm having a similar problem with videos in multiple Rises courses. The videos are in mp4 format, uploaded to a video block in Rise. The fullscreen option works fine in Rise Preview, but once exported to our LMS (UltiPro Learning, a version of Schoox), the Fullscreen button is greyed out and does not function. This is a problem for us as some of the videos show slide details that can't be read properly in a smaller window. The same videos added directly to the LMS (not within a Rise course) do work in fulscreen mode.
Hi David, we have this documented as a possible bug. I'll update you here if we make any changes that will help with this issue.
If your LMS has a setting that allows you to launch your course in a new window, you can try this option as a workaround.
Let me know how it goes!
Has there been an update to this? Our LMS is Docebo and our default browser is Chrome. I export as SCORM 1.2.
Hi Kristi! No updates to this yet, but the workaround is if your LMS has a setting that allows you to launch your course in a new window, please try this option!
Any updates on this? We are experiencing the same issue with videos working correctly in Rise Preview but not able to use the full screen option once loaded in Docebo.
Hi Jess,
Videos work correctly in our LMS and can be viewed full-screen.
Hi Karl - do you create in Articulate Rise and load into the Docebo LMS?
Hi Karl - do you create in Articulate Rise and load into the Docebo LMS?
Ah okay - from the rest of the responses on this post, it sounded like it was a documented bug between Articulate and Docebo so that's why I was asking if it was resolved or if there were any updates.
The fullscreen function works on Safari, but not Chrome for our company. We uploaded SCORM 1.2 to Cornerstone LMS.
