Forum Discussion

OliviaParkin's avatar
OliviaParkin
Community Member
11 months ago

Ampersand in URL deactivates the link

We have found a problem have linked to an external link. For example, we copied the sharable link which was: https://golearn.sheffield.gov.uk/learn/course/616/leadership-style-matrix?generated_by=13090&hash=e4978972e60e274273acdb1db39841e66e0d5105   What is strange is that when we paste the link onto the button block, it independently changes slightly, adding amp; after the ampersand thus breaking the link and voiding it. See below the link that was pasted into the block...

https://golearn.sheffield.gov.uk/learn/course/616/leadership-style-matrix?generated_by=13090&hash=e4978972e60e274273acdb1db39841e66e0d5105 in order to fix this, we are going through and deleting the amp; within the links is so tedious but hopefully it will work!

Rise 360
  • GrenForonda's avatar
    GrenForonda
    Staff
    11 months ago

    Hi Olivia!

    Thanks so much for bringing this up, Erica! I'm noticing the same thing from my side where the URL shows & in place of the &. However, clicking on the button, it correctly takes me to the correct URL (with the &). Can you verify if you are experiencing the same behavior?

    We've shared this with our Engineering team, and we'll reach out to you again if we get any updates on this behavior! 

  • OliviaParkin's avatar
    OliviaParkin
    Community Member
    11 months ago

    So, in my experience, it takes me to the correct link, but once the course was published to our LMS our users were not being sent to the correct link and instead were taken to an error 403 page...

    Thanks for responding to this...

  • OliviaParkin's avatar
    OliviaParkin
    Community Member
    11 months ago

    Hello, thank you so much for this- yes the button link works for me, but I still don't undertsand what is going on at my end when I am creating the button and copy the link into the button stack settings, it automatically adds & whenever i paste! this then 'breaks' the link and it isn't usable for the learners. However, when i copy and paste the link into a text block and hyper link it, & is not added and therefore the link is fine...?

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      11 months ago

      I'm sorry those button links still aren't working, Olivia! If you'd like us to have a closer look, we'd love to connect with you in a case here. We can privately work with your content and see if it's an issue with where you're hosting the course.

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