Forum Discussion

AnnicaHelmich's avatar
AnnicaHelmich
Community Member
7 years ago

Animations: Images are not displayed

When using animations, the images or hot spots are not displayed (on Windows Laptop). Using Chrome, Firefox and Edge. Especially in Firefox the problem. When we set animations to "off" the images an...
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JasonMerrill's avatar
JasonMerrill
Community Member
5 years ago

We are also seeing this issue with our LMS content produced with RISE. We have only seen the issue with Firefox users, not Chrome. The problem is inconsistent among users - all of whom use the same version of Firefox: 84.0.2 - 64 bit version. Some users see it, some don't. The images appear and then disappear, or the don't appear one time, then when they go away from the section and come back, they appear again. I for one, never see the issue (yet). The images appear to be .png files animated using a CSS animation class. Any progress on tracking this issue down with the engineering team?  Thank you. 

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    5 years ago

    Hi there, Jason. I'm sorry this issue has been hard to track down! I haven't seen it in my instance of Firefox either using SCORM Cloud. 

    If your learners have the support or ability, you can ask them to open their browser tools by right-clicking on the page and choosing Inspect Element. There's a Console tab they can view, and it will display any error in the content that they're viewing. It may give us a clue as to why their environment is preventing the media from coming through.