Forum Discussion
Animations: Images are not displayed
When using animations, the images or hot spots are not displayed (on Windows Laptop). Using Chrome, Firefox and Edge. Especially in Firefox the problem. When we set animations to "off" the images an...
Hi @Crystal, thank you. I have been able to replicate the issue in my Firefox browser (previously I couldn't). I can see the following console error:
Uncaught (in promise) DOMException: The play method is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.
I will attach a screenshot of all the console messages.
Thank you, Jason! I shared that with my team, and we'll get back to you via email with next steps soon.
