When using animations, the images or hot spots are not displayed (on Windows Laptop). Using Chrome, Firefox and Edge. Especially in Firefox the problem. When we set animations to "off" the images and hot spots are displayed.

Hello Annica! Would you mind sharing a screenshot of the blocks that are missing in your Rise 360 course when block entrance animations are turned off? Also, does this problem happen when you view the course Share link?

When the block entrance animation ist turned off, the "image&text" Block or "Labeled grafic" Block appear. But when the animations are turned on, they are missing. Attached an example of the "image&text" block, when entrance animations are turned off. No, this problem doesnt happen when view the course share link.

Hi Annica, Thanks for those additional details. Let's try this – while editing the lesson, click the back arrow to go back to the course main menu page, then close the course. Completely close the browser window, then reopen the browser, and go back to Rise 360. Reopen the course, and let me know if those blocks are still missing. If they are still missing, I'll want to have our team take a closer look at your course in a support case.

Hi Alyssa, the problem only appears, when the course is uploaded in our LMS. Not in Rise itself. Sorry for this missing information.

Hi Annica, Thanks for clarifying that! Would you be willing to share a copy of the published output with our team? That way, we can test it from our end. If that works for you, you can submit that file to us here.

Animations: Images are not displayed | Articulate

15 Replies

BrianODriscoll
Community Member
4 years ago
Has there been a resolution to this? I am having a similar issue. Some animated elements are not appearing - occasionally and inconsistently. To deal with that, I turn entrance animations "off". However, this introduces a new problem: the "continue to next lesson" bar/link at the end of a lesson will not appear making completion impossible. This is a problem that appeared about 12 months ago and is now becoming steadily worse.
AlyssaGomez
Staff
4 years ago
Hi there, Brian. Thanks so much for bringing this up, and I'm sorry you're running into this again. Would you mind sharing your course with our team so we can take a closer look? You can open a case here and include the Share link in the case description. We'll give it a test and let you know what we find!

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Animations: Images are not displayed

15 Replies

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