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NancyWoinoski's avatar
NancyWoinoski
Super Hero
13 years ago

Anyway to prevent the resume prompt once user has finished?

I have set up my Storyline module to prompt the user to resume where they left off if they exit the course. I am wondering if there is any way to disable this prompt once the user has completed the course?

The reason I am asking is that there is a Restart button on the LMS and when users click this the Storyline module is launched and then prompts the learner to resume where they left off - people are finding this confusing because they have already clicked a button to restart.

storyline 360

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  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    9 years ago

    Thanks for those details, Ravi. Can you share your project file with me?  If you'd like to keep it private, use this form instead.

     

  • RaviSharma-b94a's avatar
    RaviSharma-b94a
    Community Member
    9 years ago

    Hello Alyssa,

    Thanks for replying!

    I will try to attached my story file for your review. however I will try to provide some insight here:

    • We are using Articulate Storyline 2 
    • Publishing SCORM package as SCORM 2004 3rd Edition
    • we are using CLOUD.SCORM.COM for testing
    • We are using JavaScript extensively to track the user progress during quiz
    • Once user completes the quiz, we are updating the LMS with complete status using JS
    • Resume dialog box comes every time user restart the course and its working as per the requirement. However once user completes the quiz and we send Complete status to LMS via JS, resume dialog box stops coming and it take the user to the first slide of the course and this is the problem which we are trying to resolve.

     thanks for your help.

  • RaviSharma-b94a's avatar
    RaviSharma-b94a
    Community Member
    9 years ago

    Hello Alyssa,

    I have used the mentioned form and created a case on support portal. I have tried to explain the requirement with the problem and also attached the sample story file for your review.

    case ID: 01123970 

    Thanks for your help!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Thanks for letting us know that you reached out to the support team Ravi :) You should be hearing from someone soon.

  • RaviSharma-b94a's avatar
    RaviSharma-b94a
    Community Member
    9 years ago

    Hello Leslie / Alyssa,

    Need one help, how can I check the status of by submitted Case. I am not able to locate any options to check this in my profile.

     

     

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    9 years ago

    Hi there Ravi,

    Thanks for checking in. Rest assured your case is in the correct queue, and our Support Engineers will reach out as soon as possible. They're rockstars, and you'll be in good hands!

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 years ago
    Hi Danielle!
     
    Since this is an older thread with different issues being discussed, can you clarify what you’re looking to do? When creating a course in Storyline 360, you have the ability to change the resume behavior to prompt to resume, always resume, or never resume.
     
    You can do this by navigating to the Home tab:
    • Click Player
    • Click Other (in the Custom panel)
    • Under Resume, you can choose from always resume, never resume, or prompt to resume

    Please let me know if you have additional questions!