Forum Discussion
Anyway to recover corrupted files?
Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Hope that helps :)
Hello Leslie,
I want to ask a few questions about this.
I understand that Articulates "Back Ups" periodically the files that you mention above. Can you explain how is it done? Can I customize the backing up?
Until now I had no idea that these files existed so I did manually my back up. I notice that the files weight the same as the "Original" files so when are the files that you mentioned above deleted? they occupy a big amount of space in my hard drive so how can I manage that?
Thank you.
@Leslie McKerchie thank you! So relieved and grateful that your instructions worked. Saved me a lot of re-work!
Hello! thanks for the tips. I ran into the same problem and submitted my file for recovery but then saw this option. I'm on Window10 and don't see this folder. Is there another folder that it may be in?
wow! big save! thank you so much... I had 2 weeks lost due to this, but was able to re-class the file extension and get it all back!
It saved my day. Thanks a TON. This forumn is a huge help for storyline developers.
Thank you so much for this. You saved the day!
thank you so much, nearly in tears trying to solve this. You have literally saved me working all weekend to fix this :-)
5 years later and you still saved me!
