Forum Discussion

RobertBrown's avatar
RobertBrown
Community Member
14 years ago

Anyway to recover corrupted files?

I was on my way to a meeting, saved and shutdown. When I opened back up at my meeting, the file said, "either corrupt or created in an earlier version of storyline. Any ideas on how I can open. My ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
9 years ago

Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files. 

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

Hope that helps :)

DavidMarquez-21's avatar
DavidMarquez-21
Community Member
9 years ago
Leslie McKerchie

Hello Hannah - This thread is pretty dated and Peter has another role here at Articulate. We do not have any more power than you do and cannot recover corrupt files. 

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

Hope that helps :)

Hello Leslie,

I want to ask a few questions about this. 

I understand that Articulates "Back Ups" periodically the files that you mention above. Can you explain how is it done? Can I customize the backing up?

Until now I had no idea that these files existed so I did manually my back up. I notice that the files weight the same as the "Original" files so when are the files that you mentioned above deleted? they occupy a big amount of space in my hard drive so how can I manage that? 

 

Thank you.