Forum Discussion

GregHagar's avatar
GregHagar
Community Member
9 years ago

Articulate 360 Desktop App not launching

Hello, Articulate 360 desktop (Windows 7) is no longer launching. No error message - it just doesn't launch. Try opening Articulate 360 with task manager open and I see "Articulate 360 Desktop ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
6 years ago

Hi Katalin,

Thanks for reaching out and sharing that you're running into an issue with accessing your Storyline software.

First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

Here's a quick video

After that, please restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!