Articulate 360 Peek Window issues

Hello Darlene,

Thank you for that helpful video, and welcome to Articulate 360 and E-Learning Heroes! 🥳

As a good first step, let's check that both screens are using the same display settings. We recommend 100% for the best results.

Here's how to check:

Hi! 

I'm also following to see when this may be fixed! I updated all the Scale and Layout options in my Display Settings to all different things with it still either cutting off my recording or recording multiple desktops.  

Hi Training BoomTown team,

Thanks for giving those steps a try, and I'm sorry to hear that the issue remains.

Would you be willing to connect with us through this link so we could explore your setup for any tailored fixes? We'd be remiss not to keep trying!

Hi Darlene!

Thanks for your update and for reaching out to our Support team! It looks like Robert's tips did the trick:

Let’s try these suggestions:

A) Make sure that ‘video hardware acceleration’ is enabled on your PC: https://articulate.fyi/2kIP5hi

B) Repair Peek. Here's how: https://articulate.fyi/2zWOUEw

C) Check and install Windows update: https://articulate.fyi/3c6TtwZ

So glad to hear this, and we are here if you have any more questions!

I realize this is an old thread but I am having the same issue.  When I have 2 monitors, the application I select to record is skewed. 

I disconnected my 2nd monitor and I have the same problem.  I went ahead and recorded anyway and used hotkeys to stop the recording.  That worked, but the problem then became the recording captured the red outline that peek said it was recording, even though it was skewed (image attached).

I'm using Windows 10

Hello Ashley,

Thanks for that screenshot, and I'm happy to jump in! 

Since disconnecting the second monitor didn't help, could you try adjusting your Display Settings and Scale and layout settings to 100%?

We heard that resolves the issue for most folks, but let us know if Peek 360 is still giving you trouble. We're here to help! 

I am having these issues as well, have done all of the recommended display changes to troubleshoot. In the recording selection dialog, I noticed that the desktops are both previewed shrunken and off center - as they would end up recording (screenshot below, I've added yellow marks to note where the blue line would be when the other desktop is selected).

Any attempts to manually correct this result in the mouse cursor being offset - which makes the screen recording useless for creating on-screen documentation. 

Hi Articulate team

This appears to still be an issue and is really, really frustrating. 

I've tried using replay as well as peek with similar results. I use windows 10 and have just downloaded the latest version of peek. 

I use a 2nd monitor plugged into my laptop, so my first try was with that before I found this thread. You can see the result here: https://360.articulate.com/review/content/a5644eed-420a-4023-b15a-3676380aff74/review

To record the current version on above link, I set my display size to 100% (in the Windows setting). You'll see the issue here is that the window I selected (sized the peek recording window over) is not what was recorded. 
In the previous version my display was set to 125%. Here the window size is perfect, but the mouse movements are not shown correctly. I wanted to see if I could disable them, but the Peek preferences won't open...

So I tried unplugging my monitor and doing it directly on my laptop screen, still with display set to 100% to get the mouse movements right. In the attached screenshot you'll see the default Peek window size. Here you see what it records when set like that: https://360.articulate.com/review/content/68fcf38c-cf1b-4f61-a0f8-2e3ada191541/review

You'll see above it records more than what is selected. I resized it to fit only the browser window. Still, it recorded most of the screen. The mouse movements are still not shown correctly. You can see that here: 

https://360.articulate.com/review/content/73298dfe-3586-4ab9-ba22-8ec1e6358a8c/review

This is what I settled on, but is really not ideal because I want to show my browser window only.

Have no work-arounds or fixes been found in over 3 years? Is there any way this issue can be escalated? Instead of spending 5 or 10 minutes doing a quick how-to video, it has taken me almost an hour to get a less than desirable result.

Same here. Peek is a no-go app.

This issue persists on Windows 11. Even unplugging the extra screen and recording only the laptop screen records off-centre pieces of the screen instead of the entire Peek area. When will this be fixed?