Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the "window" that shows up is about four inches from the screen I choose.
For example, if I choose "full screen" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a "compatability" thing, but haven't found an answer yet. Anyone have any ideas?
86 Replies
I absolutely will DeLora as I'd hate to be stuck without Peek, it's my favorite of the Articulate 360 tools as it's so easy to do the screen recordings. Are you able to disconnect the dual monitor set up when you need to do a recording in the meantime?
In general, I can't live without my monitors even for a short time - must
have a dual personality :)I will try Peek at some point with my home setup without monitors. I have
an older version of Captivate I can use for Screen Capture in the meantime
though.Thanks.
LOL - I understand, lots of my coworkers feel the same. I like to be a bit more mobile so learned to use laptop only. Extra screen feels like a bonus!
Have you tried any of the other screen recording tools in Articulate 360 to see if they're giving you the same issue? Replay 360 and/or screen recording in Storyline would be something I'd look to before before defaulting to an older version of...ahem, Captivate. :)
Thanks DeLora for the image - it is something that we reported to our QA team as a software bug. Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.Thanks much for letting me know. I can't really use Peek until this is
fixed, so please do update me if it is resolved. Thanks!
Sorry, didn't see the response. I am using Windows 7 Enterprise.
Hi Delora,
You mentioned an attachment, but there wasn't anything included here. Can you try to upload it again by visiting this forum discussion and using the "Add Attachment" button? Also what Windows version are you using so that we can try and replicate this set up with our own Peek and dual monitor set ups.
