Articulate 360 screen recording issue.

Hi, I am hoping one of you heroes will be MINE in this circumstance! LOL

I published a screen recording of an on-line form we use with Articulate Storyline 2. I upgraded the file from the Storyline2 format to the Storyline 360 format.

The form is not working correctly...

there are radio buttons, drop-down menus and a few text entry fields. The text entry seems to be what isn't working, and specifically slide 16 & 17.

After the user selects the Customer radio button at the top of the form. The next thing is to enter an account #... but sometimes it works and sometimes it doesn't. When you place your cursor in the text entry field and click, you should see a blinking cursor to add text.

One of three things happen:

• it lets the user enter the account# and click enter to proceed in the form (this what should be happening)
• the account # field won't accept text and displays an error message and will not let the user proceed
• the account # automatically displays without the user entering it and will not let the user proceed

I have been playing with triggers and the length of the screen recording but I feel I am doing more harm than good at this point.

I cannot use this with such inconsistent results. I have tried to re-record it several times but ultimately I go back to the original recording because I thought it was easier to fix than replace...

apparently not.

HELP!!