Forum Discussion

BlairR's avatar
BlairR
Community Member
5 years ago

Articulate 360 sign in loop

Articulate 360 wants me to sign in. See screenshot. I am already signed in. I signed out and signed in. Clicking sign in simply open the Articulate 360 app (again showing that I'm already signed...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Blair,

Thanks for reaching out and sharing what you are experiencing.

First, can you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

After that, please restart the machine and then try signing in again.

Also, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!