Forum Discussion

NalinDubey's avatar
NalinDubey
Community Member
21 days ago

Articulate 360 trial.

Note: Problem solved. There was some problem with the browser cache. Cleared it and now able to signup.

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Tried starting Articulate 360 trial on a new device for introducing it to a trainee. Whenever I try to sign up using our work email an error is coming up saying 'An error occurred while attempting to create a trial. Please try again or contact support.'

It is a brand a new windows 11 laptop which has never used articulate products before and the email address also has never been used to sign up for articulate. Is there any temporary issue at your server going on ?

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    20 days ago

    Hi NalinDubey​,

    Sorry to hear that your colleague is having trouble starting a trial of Articulate 360.

    Thanks for confirming that the email address is not associated with another active subscription. This shouldn't be happening, so I've opened a support case on your behalf. You're in great hands working with our support engineers, and they should be connecting with you shortly.

    We can continue the conversation through your case!