Forum Discussion

FarahAlHamed

Community Member

10 months ago

Articulate 360

The user is unable to download the app. Please provide guidance!

Engage 360

Studio 360

1 Reply

JoseTansengco
Staff
9 months ago
Hi Farah,

Thanks for reaching out!

I'd like to ask a few questions to clarify the behavior:

Is your user encountering any specific error messages or prompts when they try to download Articulate 360 from the website? If yes, please share a screenshot here.

Are they currently assigned to a seat, or have access to an active Articulate 360 subscription?

Is the download being blocked by the network in any way?

Your user can manually install Articulate 360 by downloading the installers here, but I recommend asking them to open a case with our support team here in case they are running into any error messages so we can address the behavior.

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Hi Farah,

Thanks for reaching out!

I'd like to ask a few questions to clarify the behavior:

Is your user encountering any specific error messages or prompts when they try to download Articulate 360 from the website? If yes, please share a screenshot here.
Are they currently assigned to a seat, or have access to an active Articulate 360 subscription?
Is the download being blocked by the network in any way?

Your user can manually install Articulate 360 by downloading the installers here, but I recommend asking them to open a case with our support team here in case they are running into any error messages so we can address the behavior.

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