Forum Discussion
Articulate Review issue - file isn't there anymore
Hi guys
is anyone experiencing issue with access to published modules on Review?
Some of our modules were uploaded to Review weeks ago and suddenly they've stopped working. My colleagues and our customers keep getting this message:
The funny thing is I'm the person who uploaded all the projects and I'm able to see every module working on Review (with sharing option enabled).
How is it possible the link is working fine for me but not for the others? Can anyone shed a light please.
29 Replies
I published a course to Articulate Review and I can see it in there. When I test the link, I get the message that the file does not exist.
Thanks for reaching out and sharing that you are running into a similar issue, Nishant.
I've opened up a support case on your behalf so that one of our support engineers can take a look and work directly with you.
You should be hearing from someone soon.
I am experiencing this same issue as of this morning, I've submitted a support ticket.
Hi Mary,
Thanks for submitting a support case! Our team is taking a look and will follow up with you directly there.
Hi, I'm receiving the same message as the original poster of this thread. The item is definitely still in Review and has not been deleted, and I have not added a password to the item. Can anyone please help? Thank you!
Hi, Erica.
Thank you for reaching out!
I want to connect you with one of our support engineers, so I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
