Forum Discussion

JaneKuo-dcff628's avatar
JaneKuo-dcff628
Community Member
4 years ago

Articulate Review not loading

Hello, I am having an issue with Articulate Review not loading in my browser. It might load up for a few seconds, but will drop again. I've tried in Chrome, Edge and Firefox, and am getting the sa...
Review 360
AndreaKoehntop-'s avatar
AndreaKoehntop-
Community Member
4 years ago

Hi Jackie! I apologize for the issues you are experiencing with Review 360 not loading in your browser. 

I have a few follow-up questions to begin troubleshooting:

  • Is this issue happening in a specific browser, or all browsers?
  • Have you tried clearing your cache? Here's how to clear the cache in most browsers. 
  • Does this happen in all projects you try to open in Review 360, or does the issue seem to be isolated to one project?

If those troubleshooting methods don't solve your issue, could you share your file publicly with us here or privately in a case? We will delete it from our system when troubleshooting is complete.