Forum Discussion
Articulate Review refreshes itself, sending us back to the beginning
This behavior is now fixed! Please let us know you you continue to see issues and thank you again for your patience!
Hello LaurenAdamson, RachelSutton-fd, and abeo,
Sorry to hear you’re running into issues with Review 360—I’m happy to help investigate this with you.
We’ve received similar reports from users accessing Review 360 on Macs with IPv6 enabled, where Review intermittently refreshes. To help narrow things down, could you confirm if your setup includes IPv6 on a Mac and whether switching temporarily to IPv4 improves the behavior? abeo, since I understand you’re using a Mac, are you able to check if IPv6 is enabled on your system?
LaurenAdamson and RachelSutton-fd if possible, please also share your computer’s OS version. Additionally, when the issue occurs, are you only experiencing random refreshes, or are you also being logged out of Review 360?
Your details will help us troubleshoot more effectively. Looking forward to hearing from you!
Hi Eric,
Thanks for the response, I'm relieved it isn't an isolated incident.
I am on Windows 10 most recent version. They are just random refreshes, I am not being logged out.
Thanks,
Lauren
You’re very welcome, LaurenAdamson! I’m glad we could clear things up, and I really appreciate you sharing your setup and experience. 😊
When you get a chance, could you check if your device is connected to IPv6? It’ll help us get a clearer picture of what’s going on. Here’s a quick way to check:
- Go to Settings → Network & Internet → Wi-Fi or Ethernet (depending on what you’re using)
- Click on Hardware properties or View additional properties
- Look for an IPv6 address
Thanks again for your help—looking forward to hearing back from you.
Hi Eric,
I do have an IPv6 address (ethernet).
Thank you, LaurenAdamson!