Forum Discussion

LaurenAdamson's avatar
LaurenAdamson
Community Member
10 months ago
Solved

Articulate Review refreshes itself, sending us back to the beginning

This has been happening for a few weeks now. I thought maybe it would sort itself out, but now it is affecting our clients. It happens to me while editing the module and going through the Feedback....
Review 360
storyline 360
  • MikeSwart's avatar
    MikeSwart
    10 months ago

    This behavior is now fixed! Please let us know you you continue to see issues and thank you again for your patience!

LaurenAdamson's avatar
LaurenAdamson
Community Member
10 months ago

Hi Eric,

Thanks for the response, I'm relieved it isn't an isolated incident.

I am on Windows 10 most recent version. They are just random refreshes, I am not being logged out.

Thanks,

Lauren

EricSantos's avatar
EricSantos
Staff
10 months ago

You’re very welcome, LaurenAdamson! I’m glad we could clear things up, and I really appreciate you sharing your setup and experience. 😊

When you get a chance, could you check if your device is connected to IPv6? It’ll help us get a clearer picture of what’s going on. Here’s a quick way to check:

  1. Go to Settings → Network & Internet → Wi-Fi or Ethernet (depending on what you’re using)
  2. Click on Hardware properties or View additional properties
  3. Look for an IPv6 address

 

Thanks again for your help—looking forward to hearing back from you.

  • LaurenAdamson's avatar
    LaurenAdamson
    Community Member
    10 months ago

    Hi Eric,

    I do have an IPv6 address (ethernet).