Forum Discussion
Articulate Review Requiring Sign In To Comment
Hi Mary Kate,
Thanks for contacting us to share the loop your colleague is in.
If they already have an Articulate ID, they will be prompted to log in to provide a comment, even if you've allowed them to comment without needing one.
Our documentation states:
If their email address is tied to an Articulate ID and if they aren't already signed in, they'll be prompted to enter their password.
Can you have them sign-in to see if that alleviates the issue? If they don't remember their password, you can share this for assistance.
Leslie - Thanks. Neither of my SMEs who have encountered this have Articulate accounts but are still being diverted to the login screen when they type in their email address. I also tested using my personal email (which is not associated to my Articulate account) and my husband's email, who is definitely not associate to any Articulate account :) and all instances are being diverted to the login screen. I have submitted a support ticket. Case #02172237