Forum Discussion

JamesPerry's avatar
JamesPerry
Community Member
8 years ago

Articulate Review: "Your computer seems to be offline."

Hello! A colleague of mine is attempting to review a course built with Storyline. Unfortunately, when she adds comments, she keeps getting messages stating "Your computer seems to be offline. We'll ...
Review 360
BobStryker's avatar
BobStryker
Community Member
3 years ago

I get this message at least 3 times a day. It sometimes results in the loss of detailed comments. It also prompts a multiple step login process ending with the course having to be reloaded. Interestingly, at the same time, the Articulate 360 app shows that I have an active (uninterrupted) session. I primarily use the latest Edge build but am willing to use another browser for a fix.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Robert!

    Sorry to hear you've also encountered this issue, but I'd be happy to help troubleshoot!

    I just had a couple of follow-up questions first:

    • Are you experiencing this loss of connectivity with all browsers or just Microsoft Edge?

    • Did you happen to connect to another network? This issue can arise when connecting to a secure network that might be blocking Articulate 360 services, and preventing your apps/its features from functioning properly.

      As a solution for this, the network endpoints for Articulate 360 need to be added to the allowlist in the network where you are connected.

    Looking forward to hearing from you!