Forum Discussion

JoyceNoval-0698's avatar
JoyceNoval-0698
Community Member
2 months ago

Articulate Rise gallery block issue - zoom cursor even when "Enable zoom on click" is off

We've been using gallery block before and yesterday we come up with this issue of zoom cursor appearing even when we turned off the "Enable zoom on click" option. The image is not zooming in, but th...
Rise 360
JoseTansengco's avatar
JoseTansengco
Staff

Hi Joyce,

Thanks for reaching out!

I tested this behavior in a new Rise 360 course using a gallery block with the zoom feature turned off and I couldn't replicate the behavior you described. 

Here's a link to my Rise 360 test course. I'd like to ask a few questions to help clarify your experience:

  • Can you replicate the behavior in a new Rise 360 course?
  • Is this happening to all gallery blocks in your Rise 360 course?
  • Have you tried doing a hard refresh of your browser to clear the cache? Here's how: Hold down the Ctrl + Shift keys and click on your browser's reload button.

If the issue persists, please open a case with our support team here so we can investigate what's happening.

JoyceNoval-0698's avatar
JoyceNoval-0698
Community Member
2 months ago

Hi Jose, thanks for the response. I should have been clear that the issue is only with 2, 3, and 4 column grid gallery blocks. The carousel is not affected though.

I've tried replicating the behavior on a new Rise 360 course here.

 

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi Joyce,

    I'm happy to jump in!

    Thanks for sharing that additional information with us. We currently have a software bug logged for when the zoom cursor appears on 2, 3, and 4-column image blocks. Other image blocks like Carousel, work correctly. We work hard to prevent software bugs from happening, but sometimes they sneak up on us. Here's how we define bugs and how we tackle them when they occur. 

    I've added this post to the report so we can notify you as soon as a fix is released. If you have any questions, please let us know here or privately in a support case!

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